What you should see: The page opens on the first of five tabs: Email Templates, SMS Templates, Delivery Log, Domains, and Short Link Domains. The Email Templates tab shows a table with Template Key, Name, Subject, Status, Updated, and Actions columns, plus a Create Email Template button. Each template that exists lists its key (such as order_status_found), name, subject line, an Active status chip, the last update time, and edit and delete icons. The demo tenant has no templates yet, so an empty state with a Create Template button appears.

What you should see: The template editor opens. Create Email Template has a Template Key field (unique identifier), a Description, the Name and Subject fields, HTML Body and Text Body (fallback) editors, and a row of clickable variable chips: {{customer_name}}, {{customer_email}}, {{customer_phone}}, {{order_id}}, {{order_total}}, and {{tenant_name}}. Editing an existing template shows the same fields with the Template Key locked. Cancel closes the dialog without saving. See Troubleshooting for a known gap where the Edit dialog opens with empty body fields.

What you should see: The tab shows the same table pattern for SMS (key, text, status, updated). The demo tenant has none yet, so an empty state with a Create Template button appears.

What you should see: A read-only log of outbound messages appears, with Status and Channel filters and columns for To, Subject, Template, Channel, Status, and Sent. Each row shows the recipient, subject, template (when one was used), a channel chip, a status chip (sent, delivered, or bounced), and the send time. Pagination sits at the bottom. The demo tenant has sent nothing yet, so the tab shows “No delivery logs yet”.

What you should see: The tab explains that registering your own email domain lets customers reach you at your address. It lists registered domains with status, verification date, and a delete action. Rows that are not yet verified also show a Verify button. The demo tenant has no domain configured, so an empty state with an Add Domain button appears.

What you should see: The row expands to show the DNS records to add at your domain provider: a DKIM TXT record, an MX record, and an SPF TXT record. Each record has its own status chip and a copy button for its value.

What you should see: The Add Custom Email Domain dialog asks for a single Domain Name (for example support.yourdomain.com). It recommends a subdomain if the root domain already handles email. The Add Domain button stays disabled until a name is entered. Cancel closes the dialog without adding anything.

What you should see: This tab manages the branded domain used for the short URLs Ringle sends in SMS, chat, and email. It opens with an explanation and an Add Domain button; the demo tenant has none configured, so an empty state shows. Once a domain is added, its row expands to the single CNAME record to add (the domain pointing at Ringle’s short-link host) with a copy button. While a domain is verifying, the row shows a spinner and the page re-checks automatically.

What you should see: The Add Short-Link Domain dialog asks for the branded domain (for example links.acme.com). It notes that a CNAME record follows and that the TLS certificate is provisioned automatically once the CNAME resolves. Cancel closes it without changes.