Demo analytics and session transcripts

Review every conversation your demo workspace has run. Filter the session history by date, outcome, channel, or language, and open any session to read its full transcript.

Prerequisites

Steps

Step 1

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Action: Click Analytics in the workspace sidebar.

What you should see: The Analytics page opens. A filter bar (Start Date, End Date, Outcome, Channel, Language) sits above a Session History table. Each session row shows a short Session ID (text chat ids start with “text::”), the start date and time, and the duration in seconds. It also has a colored Outcome chip (Completed, Abandoned, or Failed), the language, a Channel chip, and a View button.

Step 2

demo-analytics, step-02

Action: Open the Channel filter. Pick Chat. Combine it with the date pickers or the Outcome and Language filters to narrow the list further.

What you should see: The dropdown offers All, Voice, Chat, and Email. The table narrows to matching sessions as soon as you pick one. Web chat sessions display a “Web” channel chip. Clearing a filter back to All restores the full history.

Step 3

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Action: Click View on a session.

What you should see: The Session Detail page opens with a Back to Analytics button. The Session card summarizes the metadata: language, start and end time, outcome, turn count, and whether translation was enabled. The Transcript card replays the whole conversation as chat bubbles: bot turns on the left, user turns on the right. Each bubble is labeled with its turn number and timestamp.

Troubleshooting

“No sessions found”: no conversation has finished in this workspace yet, or the filters exclude everything. Clear the date pickers and set Outcome and Channel back to All.

A conversation you ran a moment ago is missing: sessions appear once the conversation ends. Click Stop on the Chat or Voice page, then return to Analytics.

The transcript contains bot lines you never saw in the chat window, such as “One moment…” or follow-up questions: the transcript is the verbose record and includes interim turns the live chat view may not have rendered. It is the more complete account of the session.

The transcript card says “No transcript available”: the session ended before any turns were exchanged (for example, Start followed immediately by Stop).

The transcript card says “This transcript is no longer retained.”: the transcript for that session has been cleaned up. The Session card still shows the session’s metadata.

Notes

Routes: /demos/:demoWorkspaceId/analytics (list) and /demos/:demoWorkspaceId/analytics/:callId (session detail).

Source components: pages/demo-workspace/DemoWorkspaceAnalytics.jsx and pages/demo-workspace/DemoWorkspaceSessionDetail.jsx in the portal app.

The detail page shows outcome, turn count, and translation state; it does not show per-turn latency or quality scores.

Analytics covers demo workspace sessions only, so browsing and filtering here is always safe.